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TERMS AND CONDITIONS
Hatuchay Tower Machu Picchu Hotel |
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Room Rates:
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The rates include buffet breakfast and
gourmet diner, pick
up and assistance from / to Machu Picchu's train station and courtesies
mentioned in room description.
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All rates are listed in American dollars and include all
taxes for foreign tourists and for Peruvians non-residents in Peru.
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Children 7 years old (or lesser) can share the room with
their parents, in this case share the same beds.
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Contact with
reservas@hatuchaytower.com for special rates for groups or longer stay.
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In the hotel, we accept payments with credit cards Visa,
American Express, MasterCard, and cash with Nuevos Soles (local currency),
American Dollars and Euros.
Reservation Rules:
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All additional requirements must be sent by e-mail to
reservas@hatuchaytower.com
or by fax to (511) 446-5776 (Lima-Peru), please notice that we won’t process
any reservation by phone.
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Once we check our availability we proceed to send the
confirmation of the reserve by e-mail, or fax, with the hotel reservation
code.
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It is important to notice that we required passenger’s
complete information in order to confirm the reserves
Check in hour: 12:30 PM
Check out hour: 11:00 AM.
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We accept cancellation for group passengers made 30 days
(or more) prior the arrival date.
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Weather Conditions: In case of natural disasters, severe
weather, or any other acts of nature, and the train from Cuzco to Machu
Picchu is not arrive or cancel, the penalty is not applicable.
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The time limit to claim a refund is maximum 1 month after
the arrival day.
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The reimbursement will be provided within 30 days of the
client submitting a claim.
Penalties:
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No-Show: A penalty of the first night amount.
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For every cancellation made by the passenger, more than
16 days prior the arrival, must be subject to a penalty of US $ 25.00 for
administrative expenses.
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For every cancellation made by the passenger, within the
15 days prior the arrival, must be subject to a penalty of the first night
amount plus the US $ 25.00
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For booking 2 or more nights: In the case that passenger
don't arrive at the hotel (no show) at the reserved date, and haven't send a
cancellation in advance, must loose the payment of 1 night and the hotel
will be able to have the room.
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