TERMS AND CONDITIONS
Hatuchay Tower Machu Picchu Hotel

Room Rates:

• The rates include buffet breakfast and buffet diner, pick up and assistance from / to Machu Picchu's train station and courtesies mentioned in room description. 

• All rates are listed in American dollars and include all taxes for foreign tourists and for Peruvians non-residents in Peru.

• Children 7 years old (or lesser) can share the room with their parents, in this case share the same beds.

• Contact with reservas@hatuchaytower.com for special rates for groups or longer stay.

• In the hotel, we accept payments with credit cards Visa, American Express, MasterCard, and cash with Nuevos Soles (local currency), American Dollars and Euros.

Reservation Rules:

• All additional requirements must be sent by e-mail to reservas@hatuchaytower.com or by fax to (511) 446-5776 (Lima-Peru), please notice that we won’t process any reservation by phone.

• Once we check our availability we proceed to send the confirmation of the reserve by e-mail, or fax, with the hotel reservation code.

• It is important to notice that we required passenger’s complete information in order to confirm the reserves

• Check in hour: 10:30 AM
  Check out hour: 09:00 AM.

• We accept cancellation for group passengers made 30 days (or more) prior the arrival date.

• Weather Conditions: In case of natural disasters, severe weather, or any other acts of nature, and the train from Cuzco to Machu Picchu is not arrive or cancel, the penalty is not applicable.

• The time limit to claim a refund is maximum 1 month after the arrival day.

• The reimbursement will be provided within 30 days of the client submitting a claim.

Penalties:

• No-Show: A penalty of the first night amount.

• For every cancellation made by the passenger, more than 16 days prior the arrival, must be subject to a penalty of US $ 25.00 for administrative expenses.

• For every cancellation made by the passenger, within the 15 days prior the arrival, must be subject to a penalty of the first night amount plus the US $ 25.00

• For booking 2 or more nights: In the case that passenger don't arrive at the hotel (no show) at the reserved date, and haven't send a cancellation in advance, must loose the payment of 1 night and the hotel will be able to have the room.